FCB serves its subscribers and the general public to promote economic empowerment and growth. Here are the answers to some frequently asked questions about FCB and its role:
In terms of the amount you owe, the institution that listed you would be the best to provide clarity of how much it is as it might include interest charges and other costs.
FCB is a custodian of information. The administration fee is for updating records from the public owing to the costs associated with data capturing, software and database access licenses. This fee is standard and does not change regardless of number of cases a person needs clearing or the amount that was reported in the listing.
FCB accepts enquiries and requests of credit reports via our social media pages. To generate the credit report however, we will need the applicant to submit a completed credit report application form as well as a clearly scanned copy of an ID.
The records that are kept at FCB are private and confidential as such, information is not divulged over the phone because we do not know if you are truly the owner of the record.
The FCB admin fee is part of the process as we would require communication as well that the matter has been resolved from the institution that listed you.
The administration fee is for updating records from the public owing to the costs associated with data capturing, software and database access licenses, stationery and employments costs. This fee is standard and does not change regardless of the number of cases a person needs clearing or the amount that was reported in the listing.
The records that are kept at FCB are private and confidential. As such, information is not divulged over the phone because we do not know if you are truly the owner of the record.
Banking institutions conduct separate but related business. The documentation submitted at the bank is used and kept at the bank. FCB requires separate documentation which it, likewise, uses and also keeps according to its procedures.